By: CFED
Catalyst Miami applied to the Assets & Opportunity
Network Technical Assistance Fund last year seeking tools and advice to take
their already strong services to the next level through staff development and greater
integration strategies for their services internally and externally. An Assets
& Opportunity Network Lead Organization, Catalyst Miami is a leader in
their community for healthcare access and financial capability services. In
order to leverage their strengths, build staff competencies and better meet
clients where they are, Catalyst Miami sought assistance on:
- · Strengthening their onboarding process and training of staff financial coaches
- · Mapping potential partners to help fill gaps in services
- · Identifying tools to help inform internal planning process to integrate financial capability and healthcare access services
Assets & Opportunity Network staff shared a number of tools
and resources from the field with Catalyst Miami staff and walked them through
their applicability to help them in their efforts. A few of these resources
included:
- · Center for Financial Security’s Financial Coaching Training Survey Brief
- · CFPB Your Money, Your Goals Toolkit- specifically the community mapping tool
- · Planning Guide Community Mapping Tool
- · Integration Resources on CFED’s website
For others looking to do this work, here a few other
resources may also be helpful to you:
- · Integrating Financial Capability Services 101 webinar recording
- · Integration brief: Meeting clients where they are
- · Integration brief: Gaining and retaining employment
- · Asset Funders Network Financial Coaching Report
- · Planning Guide for Integrating Financial Capability Services- Coming Soon!
Assets & Opportunity Network staff were able to walk
Catalyst Miami through these tools and resources and discuss their
applicability to their work. We discussed strategies, lessons learned from the
field, and sustainability of their efforts. However, it’s Catalyst Miami’s
dedication to this work and their commitment to continuous improvement that
makes us confident that they will be successful in refining their financial
coaching training process, as well as improving efficiencies for their internal
client referrals between their financial capability and health services and
with community partners. Since this work, Catalyst Miami and been convening
community partners to discuss financial capability service delivery in their
community and provide training opportunities with CFPB’s Your Money, Your Goals
toolkit. And we’re excited to see what else their able to accomplish!
Technical
assistance efforts such as this one with Catalyst Miami are what make the
JPMorgan Chase Technical Assistance Fund unique; by using these individual
experiences to extract important, generalizable lessons, we can utilize and
share them to continue to build the capacity of other organizations across the
field.
Also
in This Series